An Evaluation of Library Chatbot using Open-source Conversational Artificial Intelligence
Author(s): Mamta Vaish
Publication #: 2310001
Date of Publication: 10.12.2022
Country: India
Pages: 1-11
Published In: Volume 8 Issue 6 December-2022
Abstract
This study highlights the way Open-Source conversational artificial intelligence (AI) evaluates library chatbot services. This study gathered data through a survey from 51 sample participants using a Google form; they were selected through a simple random sampling technique. This highlighted that chatbots effectively use natural language processing (NLP) methods that promote easy use of libraries for any individual from any lingual background. Its conversational intelligence is another effective service to detect users’ language and serve them accordingly to have an easy searching ability. Natural Language Understanding (NLU) libraries and language independence improve the chatbot system to automatise services to readers. This study also highlights that the execution of this system is expensive, and financial aid from the government can manage this issue.
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