Organizational Readiness for Quality 5.0: A Framework for Assessing Human-Centric Quality Transformation
Author(s): Sainyam Arora
Publication #: 2605018
Date of Publication: 11.02.2026
Country: United States
Pages: 1-9
Published In: Volume 12 Issue 1 February-2026
DOI: https://doi.org/10.62970/IJIRCT.v12.i1.2605018
Abstract
Quality 4.0 has advanced the digitalization of quality management through automation, analytics, and connected technologies. However, organizations consistently struggle with readiness factors including workforce capability, governance, and cross-functional integration, limiting realized value. Advances in artificial intelligence (AI) further amplify socio-technical complexity by increasing dependence on algorithmic decision-making and intensifying risks related to accountability, trust, and transparency. Quality 5.0 is an emerging paradigm that extends quality management beyond digital efficiency toward human-centricity, sustainability, and resilience—aligned with Industry 5.0 principles and the recognition that technology should augment, not replace, human judgment. This paper reframes Quality 5.0 adoption as an organizational readiness problem rather than a purely technological deployment challenge. Drawing on a structured synthesis of Quality 4.0 readiness literature and emerging Quality 5.0 studies, a five-dimensional conceptual organizational readiness model is proposed, encompassing: human-centric system integration, AI governance and accountability, workforce capability and change readiness, sustainability alignment, and organizational trust. A phased implementation roadmap with associated validation methodology is presented to support responsible sequencing of Quality 5.0 initiatives in AI-enabled industrial environments. The model is conceptual in nature and is intended as a diagnostic framework pending empirical validation through future research.
Keywords: Quality 4.0, Quality 5.0, organizational readiness, artificial intelligence, human-centric quality management, Industry 5.0, AI governance, sustainability, conceptual framework.
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