Building a Telecom Order Management System: A Data Engineering Perspective
Author(s): Srikanth Sistla
Publication #: 2506034
Date of Publication: 27.08.2025
Country: United States
Pages: 1-6
Published In: Volume 11 Issue 4 August-2025
DOI: https://doi.org/10.5281/zenodo.16963387
Abstract
Telecom companies face increasing pressure to deliver services with speed, accuracy, and agility. At the heart of this demand lies the Order Management System (OMS), a critical platform that handles the end-to-end processing of service orders. From a data engineering standpoint, an OMS is a complex ecosystem involving high-volume data pipelines, real-time orchestration [2][9], and seamless integration across customer-facing and back-end systems. This paper explores the lifecycle, challenges, architectural decisions, and implementation strategies involved in designing a modern telecom OMS. It includes a real-world case study illustrating a data engineering approach to streamlining order flows, improving traceability, and ensuring operational reliability.
Keywords: Telecom, Order Management System (OMS),Service orders, Data engineering, High-volume data pipelines, Real-time orchestration, System integration, Customer-facing systems, Back-end systems, Lifecycle, Architectural decisions, Implementation strategies, Order flows, Traceability, Operational reliability
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