Improving Data Quality Assurance in Multi-Region Telecom Networks

Authors

Mahesh Mokale

Abstract

In the telecom industry, the quality of data directly impacts service delivery, customer satisfaction, regulatory compliance, and operational efficiency. Accurate data enables effective network planning, billing accuracy, fraud detection, and customer experience management. As telecommunications providers expanded across regional and national boundaries prior to 2019, they encountered growing challenges related to data integration, consistency, and compliance. Multi-region telecom networks typically operate on heterogeneous systems, often combining legacy infrastructure with modern digital platforms. This diversity, along with region-specific regulatory constraints, created a need for robust Data Quality Assurance (DQA) mechanisms. Disparate data formats, latency in synchronization, and lack of standardized processes contributed to increased risks of data errors, operational silos, and degraded service performance. This paper explores a variety of strategies, standards, and technologies that were used before 2019 to improve DQA in such complex environments. It focuses on the application of industry frameworks like the Enhanced Telecom Operations Map (ETOM), data governance practices, and compliance with international standards such as ISO 8000. Tools and technologies including ETL platforms, real-time monitoring systems, data lakes, and Master Data Management (MDM) solutions were instrumental in addressing data fragmentation and inconsistencies. Furthermore, the paper examines case studies from Vodafone, AT&T, and Bharti Airtel, highlighting their successful implementation of these strategies. The analysis of these practical examples underscores the effectiveness of aligning business objectives with data quality metrics, fostering cross-functional collaboration, and investing in automated validation techniques. By consolidating these insights, this paper provides a historical foundation and reference point for evolving data quality strategies in globally distributed telecom networks. The findings remain relevant for modern telecom providers seeking to optimize data governance in the face of digital transformation and expanding international operations.

Keywords

Improving Data Quality Assurance in Multi-Region Telecom Networks. Mahesh Mokale. 2020. IJIRCT, Volume 6, Issue 2. Pages 1-7. https://www.ijirct.org/viewPaper.php?paperId=2504019