Customer Communication Management with Git
Author(s): Vamshi Mundla, Prabhavathi Mareddy
Publication #: 2503081
Date of Publication: 08.12.2024
Country: United States
Pages: 1-5
Published In: Volume 10 Issue 6 December-2024
DOI: https://doi.org/10.5281/zenodo.15087159
Abstract
Effective Customer Communication Management (CCM) relies on maintaining dynamic document templates, configuration files, and automation scripts. As these assets evolve, robust version control and collaboration are essential. Git, a distributed version control system, offers powerful tools for tracking changes, facilitating collaboration through branching and merging, and integrating seamlessly with CI/CD pipelines. This paper explores Git’s role in CCM, detailing its workflow and architecture. Four uniformly scaled block diagrams illustrate Git’s basic workflow, distributed architecture, CI/CD integration, and collaborative branching workflow. Our discussion highlights how Git ensures consistency, auditability, and rapid deployment of communication assets, thereby enhancing customer communications.
Keywords: Git, Version Control, Customer Communication Management, CCM, Workflow, Architecture, CI/CD, Collaboration, Branching.
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