ADOPTION CHALLENGES AND SUCCESS FACTORS FOR SERVICENOW HR SERVICE DELIVERY IMPLEMENTATION IN LARGE ENTERPRISES
Author(s): Mahesh kumar Munagala
Publication #: 2501083
Date of Publication: 22.01.2025
Country: India
Pages: 1-9
Published In: Volume 11 Issue 1 January-2025
Abstract
Rapid globalization and advancement of technology has contributed to the rise of the HR Service Delivery platforms. The purpose of this study is to investigate the success factors and challenges associated with the integration of the HR Service Delivery platforms offered by ServiceNow in large enterprises. The secondary data collection method is chosen for this research that is also effective to collect information from secondary resources in managing the research context. The qualitative strategy is helpful along with considering research questions to collect information for the research. The research is considered a thematic data analysis process including the derivation of the theme to analyse secondary information.
Keywords: ServiceNow, HR Service Delivery (HRSD), large enterprises
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